At My Investing Mantra, we are committed to providing high-quality investment advice and services to our clients. Our refund policy is designed to ensure client satisfaction while maintaining fairness and integrity. Please read our policy carefully to understand the terms and conditions under which refunds are granted.
1. Eligibility for Refunds
- Refunds are available only for advisory fees paid in advance for services that have not yet been rendered.
- Refund requests must be made within 30 days of the payment date.
2. Non-Refundable Services
- Fees paid for consultations that have already been conducted are non-refundable.
- Customized financial plans, reports, or analyses that have been completed and delivered to the client are not eligible for a refund.
- Subscription fees for ongoing services ( weekly and monthly plans) are non-refundable.
- Subscription fees for ongoing services (quarterly, half yearly or annual plans) are non-refundable after the first 30 days of service.
- Government tax (GST) is not refundable.
3. Refund Process
- To request a refund, clients must contact our customer service team at refund@myinvestingmantra.com within 30 days of payment.
- Refund requests should include the client’s name, contact information, and details of the service for which the refund is being requested.
- We will review each request on a case-by-case basis and may request additional information or documentation.
4. Refund Method
- Approved refunds will be issued to the original payment method used by the client within 14 business days of the refund approval date.
5. Changes to the Refund Policy
- My Investing Mantra reserves the right to amend this refund policy at any time. Any changes will be communicated to clients via email or through our website.
6. Dispute Resolution
- In the event of a dispute regarding a refund, we encourage clients to contact us directly to resolve the issue. If a resolution cannot be reached, the matter may be escalated to a professional mediator.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
- Email: contact@myinvestingmantra.com
- Phone: 0120 - 4309202
- Address: B-48, First Floor, Sector-63, Noida, U.P., 201301